Refund and Rescheduling Policy
Important guidelines on session bookings, non-refundable payments, and emergency rescheduling rules.
At Insight Counseling Services, we reserve dedicated time and professional resources for each client appointment. To ensure fairness and effective scheduling for all clients, we maintain the following refund and rescheduling policy.
No Refund Policy
All payments made for counseling, psychotherapy, assessment, consultation, or related services are final and non-refundable.
Once an appointment has been booked and payment has been successfully processed, refunds will not be issued for any reason, including but not limited to:
- Change of mind after booking
- Personal scheduling conflicts
- Failure to attend the appointment
- Late arrival resulting in a shortened session
- Dissatisfaction arising from personal expectations regarding the counseling process
- Technical issues on the client’s side, including internet connectivity problems, device malfunctions, or software-related difficulties
No Cancellation Policy
Confirmed appointments cannot be canceled. The appointment slot is reserved exclusively for the client, and the allocated time cannot be offered to another individual at short notice.
Clients are encouraged to carefully consider their availability before booking a session.
Emergency Rescheduling
We understand that genuine emergencies may occasionally arise. Therefore, a one-time rescheduling option may be granted under exceptional circumstances.
To be eligible for rescheduling:
- The client must inform the counselor prior to the scheduled appointment time.
- The request must be due to a genuine emergency or unforeseen circumstance.
- Only one rescheduling request will be permitted per booked appointment.
- The rescheduled appointment must be scheduled within the timeframe recommended by the counselor and subject to availability.
Note: Requests made after the scheduled session time has passed may be treated as a missed appointment and will not qualify for rescheduling.
Missed Appointments and No-Shows
If a client does not attend the scheduled appointment or fails to join the session at the agreed time without prior notification, the session will be considered a no-show.
No refunds, credits, or additional rescheduling opportunities will be provided for missed appointments or no-shows.
Acceptance of Policy
By booking an appointment and making payment for services, clients acknowledge that they have read, understood, and agreed to this Refund and Rescheduling Policy.
Contact Information
If you have any questions or need to request an emergency reschedule prior to your appointment time, please contact us:
Need a Quick Response?
WhatsApp is the fastest way to get in touch with our intake team and request a reschedule before your session.